Refund policy

We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at uk.cashmerearoma@gmail.com. 

If your return is accepted, we'll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at uk.cashmerearoma@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalised items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase of the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at uk.cashmerearoma@gmail.com

Return Policy

We have a 14-day return policy, which means you have 14 days from the date you receive your item to request a return.

To be eligible for a return, your item must be unopened, unused, in its original condition, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that, due to hygiene and safety reasons, we cannot accept returns for opened or used products unless the item is faulty or damaged.

To request a return, please contact us at uk.cashmerearoma@gmail.com before sending any item back.

If your return is accepted, we'll provide instructions on how and where to send your package. Customers are responsible for the cost of return shipping unless the item is faulty, damaged, or incorrect.

Items sent back to us without first requesting a return will not be accepted.

Damages and issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect so that we can resolve the issue as quickly as possible.

Non-returnable items

Unfortunately, we cannot accept returns on:

• Opened or used products

• Sale items

• Gift cards

Exchanges

The fastest way to receive a different item is to return the unopened item (once approved) and place a new order separately.

Refunds

Once we receive and inspect your return, we'll notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or card provider may require additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at uk.cashmerearoma@gmail.com